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Terms & Conditions

Last updated: November 2, 2026

1. About the Service

CatatJadwal is a subscription service that helps service vendors (such as wedding organizers, makeup artists, photographers, videographers, and event planners) record their bookings, clients, team, payments, and expenses.

CatatJadwal is run by JalanDigital, an unincorporated individual business represented by Jayana Citra Agung Pramu Putra ("we"). By registering for or using CatatJadwal, you (the "Vendor") agree to these Terms & Conditions and the Privacy Policy.

This is a translation for convenience. The Indonesian version prevails if the two versions differ.

2. Accounts

  • You must give accurate details and verify your email address.
  • One account represents one business. You are responsible for keeping your password confidential and for all activity on your account.
  • You must have legal capacity to enter into this agreement.

3. Plans, Pricing, and Subscription Periods

  • Features and quotas depend on the plan you choose. Prices are shown in Indonesian Rupiah (IDR) on the pricing and subscription pages, for the available weekly, monthly, or yearly periods.
  • CatatJadwal has no free plan for new sign-ups. Vendor features become active once a paid subscription is active.
  • Subscriptions do not renew automatically. A renewal or upgrade creates a new subscription that you submit yourself.
  • We may change prices and plans for future purchases. Changes do not affect a subscription that is already active.
  • Vouchers are subject to their own conditions and cannot be exchanged for cash.

4. Payment

  • Subscriptions are paid through online payment processed by Midtrans, or by manual bank transfer with proof of payment that we verify.
  • An online payment not completed in time expires. A subscription becomes active once payment is confirmed or the transfer proof is approved.
  • Any fees from your bank or payment provider are yours to bear.
  • CatatJadwal does not process money between you and your clients. Payments recorded in the app are your own records only.

5. Refund Policy

Subscription fees already paid are non-refundable, including if you stop using the service before the period ends, downgrade your plan, or have your account suspended for breaching these terms.

We only correct the following payment errors, after verifying them:

  • Duplicate payment for the same subscription: the excess is returned.
  • Successful payment for a subscription we cannot activate: we activate the subscription, or return the payment if activation is not possible.

Contact us within 14 days of the payment date with proof of payment. Returns go through the original payment method where available, or to an account in the payer's name. Receipt time depends on the bank or payment provider. This policy does not reduce any rights you have that cannot be waived by law.

Refunds from you to your clients are solely between you and your clients.

6. Subscription End and Downgrades

  • When a subscription ends, Vendor features stop until you subscribe again. Your data stays stored as described in section 7.
  • When a plan is downgraded, services, items, and team members above the quota are hidden, not deleted, and return when your plan allows them again.

7. Account Deletion for Non-Subscription

An account with no subscription for 6 months after its last subscription ended is permanently deleted with all its data, without an archive. Before that, we send two email warnings: at least 30 days and at least 7 days before deletion. Accounts with an active subscription or a request awaiting verification are not deleted.

8. Prohibited Use

You must not use CatatJadwal for unlawful activity, upload harmful content or content that infringes the rights of others, access other vendors' data, disrupt or test the security of the service without permission, or resell the service without our approval. We may suspend accounts that breach these rules.

9. Your Data and Your Responsibility for Clients

  • Data you enter stays yours. You allow us to process it only to run the service.
  • You are responsible for the client and team data you enter, including having a lawful basis to process it.
  • Your relationship, contracts, prices, services, and own terms with clients are your responsibility. We are not a party to them.

10. Availability and Third-Party Services

We work to keep the service available but do not guarantee it is free of interruption or error. The service is provided "as is". Features using third parties, such as Midtrans and Google Calendar, are also subject to those parties' terms. Google Calendar sync is one-way only.

11. Intellectual Property

The CatatJadwal brand, software, and design belong to us. You get a limited, non-exclusive, non-transferable right to use them while your subscription is active.

12. Limitation of Liability

To the extent the law allows, we are not liable for indirect loss, loss of profit, or loss arising from your relationship with clients. Our total liability for any claim is limited to the subscription fees you paid in the 12 months before the event giving rise to the claim.

13. Changes to These Terms

We may update these terms. The update date appears at the top of this page, and we announce important changes by email or in the app. Using the service after a change takes effect means you accept the change.

14. Governing Law and Disputes

These terms are governed by the laws of the Republic of Indonesia. Disputes are first settled by discussion. If no agreement is reached, disputes go to the Malang District Court, without reducing rights under consumer protection law.

15. Contact

  • JalanDigital, Jayana Citra Agung Pramu Putra
  • Address: Kanigraha Blok E19, Jl. Simpang L.A. Sucipto, Pandanwangi, Kec. Blimbing, Kota Malang, Jawa Timur 65124